mobile key

keeping pace with guests' desires to do more with the app beyond just booking and checking in, mobile key enabled guests to skip the desk altogether and go right to their pre-assigned room

contributions

wireframing

prototyping

user research

user intercepts

now in use in the majority of our over 7,500 properties worldwide, it has proved an effective differentiator for properties, owners and guests especially— during and after the pandemic.

outcomes

5mm+ monthly active users

over $7 billion in annual revenue

65%+ consistent year over year growth

4.9 stars in app store (up from 1.5)

7,500+ hotels

30 brands